Contact support
Alertified is made by P&H Cloud Solutions. For questions about the app, your alerts, the channels or your plan, write to support by email.
Email support
Section titled “Email support”Write to support@p-h.solutions.
You also find the address inside the app: Home, Settings and the plan screen show Need help? with the address. Click it to copy it.
What to include
Section titled “What to include”A message with these details lets support look at the right thing straight away:
- Your shop domain, the address ending in
.myshopify.com. - The alert or product it’s about: the product and variant, and the location.
- What you expected and what happened, for example “stock went to 3 at Main Warehouse and the threshold is 5, but no Slack message arrived”.
- The channel, if it’s about a notification: Email, Telegram, Discord, Slack, Teams, Webhook or ntfy.
- The exact wording of any message or banner the app showed, and roughly when it happened.
If a notification is involved, look at Logs first: the Notifications and Emails tabs show whether it was sent or failed, and why. Mention what you saw there.
Answers in the docs
Section titled “Answers in the docs” Troubleshooting An alert that didn't arrive, a failing channel test, the plan screen.
How alerts fire When an alert notifies, and when it's ready again.
Test a channel What Send Test Message checks and what its result means.
Plans & free trial Prices, the trial, changing and cancelling your plan.
See also
Section titled “See also”- Troubleshooting — common questions, answered.
- Logs — what Alertified sent and received.
- Glossary — the terms the app uses.