Troubleshooting
Most questions about Alertified come down to how an alert decides to notify, which channels it uses, and where Alertified records what it sent. This page answers the common ones. If yours isn’t here, see Contact support.
I didn’t get an alert
Section titled “I didn’t get an alert”Open Stock Alerts, find the alert, and look at its status and its Stock column. Then go through these points.
The alert already notified
Section titled “The alert already notified”An alert notifies once per shortage. After it notifies, its status is TriggeredTriggeredThe status of an alert that has fired. It sends nothing more until the stock goes back above the threshold. Read more → and it sends nothing more while stock stays at or below the threshold, however often stock changes. It is ready again once Shopify reports stock above the threshold; the next drop to the threshold then notifies you again.
Lowering the threshold below the last reported stock also makes a triggered alert ready again. See How alerts fire.
The alert is new and still waiting
Section titled “The alert is new and still waiting”A new alert shows WaitingWaitingThe status of a new alert that has not received a stock update yet. It changes when the first stock change for that item and location is reported. Read more → . Alertified doesn’t check the current stock when you create an alert: it waits for the next time Shopify reports a stock change for that variant at that location. If stock is already at or below the threshold, the alert notifies on that next stock change, for example the next order, return, transfer or adjustment.
The same applies when you raise the threshold of an alert that has not notified above its last known stock: the alert shows Low Stock and notifies on the next stock change that is still at or below the threshold.
The threshold compares Available at that one location
Section titled “The threshold compares Available at that one location”The alert compares Shopify’s AvailableAvailableShopify's available quantity of a variant at a location, the units you can still sell. It is the number Alertified compares with an alert's threshold; for Assemblified items, it is the stock Assemblified reports. Read more → quantity for that variant at that one location: the Available column in Shopify, not On hand, and not the total across all your locations. It notifies when Available is at or below the threshold: with a threshold of 5, stock of 5 notifies and 6 does not.
If you want to hear about a variant at several locations, each location needs its own alert. Choosing several locations on the create page creates one alert per location.
The channel isn’t selected on the alert
Section titled “The channel isn’t selected on the alert”Each alert has its own list of channels. Connecting a channel in Settings doesn’t add it to alerts you created before: new alerts offer it, existing ones keep their list. Check the Channels column on Stock Alerts, and add the channel with the alert’s edit button or with Bulk edit. See Edit & delete.
The channel isn’t connected
Section titled “The channel isn’t connected”An alert sends on a channel only while that channel is connected in Settings. Open the channel’s tab: it should show Connected. If it shows Not connected, connect it again. Then click Send Test Message to check the connection. See Notification channels.
Check the logs
Section titled “Check the logs”- Logs → Webhooks lists every stock update Shopify reported to Alertified, with the inventory item, the location and the Available quantity. If the stock change you expected isn’t there, Alertified hasn’t been told about it yet.
- Logs → Notifications and Logs → Emails show each message Alertified sent, with Sent or Failed. For a failed one, the reason is shown with it.
Alert emails come from Alertified at alerts@alertified.app. If the Emails log shows Sent but the message isn’t in your inbox, check your spam folder.
A channel test fails
Section titled “A channel test fails”Send Test Message sends a test message to the channel right away, and the tab shows the result in a banner. When the channel’s service refuses the message, the banner names its answer and the next step, such as checking the URL. See Test a channel for each message and what to do.
I see the plan screen
Section titled “I see the plan screen”The plan screen, Get Started with Alertified, appears while your store has no plan.
- You haven’t chosen a plan yet, or your plan has ended: choose one with Start 7-Day Free Trial or on Shopify’s plan page. See Plans & free trial.
- You just approved a plan: Shopify returns you to Home. If you see the plan screen instead, reload the page. Whenever the plan screen opens, Alertified asks Shopify for your subscription and takes you to Home when it finds one.
If Alertified can’t reach Shopify to confirm your subscription, it shows Temporarily Unavailable with the message Alertified could not confirm your subscription with Shopify. Please reload the page. instead of the plan screen. Click Refresh Page.
Where do I see what was sent?
Section titled “Where do I see what was sent?”Open Logs. It has three tabs:
| Tab | What it lists | |---|---| | Notifications | Every message sent on Telegram, Discord, Slack, Teams, Webhook and ntfy, with the time, channel, recipient, Sent or Failed, and the message. Filter by channel and status. | | Emails | Every alert email, with the recipient, subject and status. View Email shows the email as it was sent. | | Webhooks | Every stock update Shopify reported to Alertified. |
Test messages from Send Test Message show their result on the Settings tab, not in Logs. See Logs.
See also
Section titled “See also”- How alerts fire — the rule behind every notification.
- Test a channel — checking a channel’s connection.
- Logs — the three tabs in detail.
- Contact support — when the answer isn’t here.